•  to stop blaming and start solving
•  to accurately assess levels of behavioural severity, aggression, and conflict
•  to achieve success with even the most resistant children and youth
•  to utilise a child or youth's strengths to manage their difficult behaviour

Comments from last year's training in Australia:

I usually have a hard time sitting through a day of training, but the  time really flew by today. Thank you Frances for your humour, wisdom,  passion, and great ideas. Mental Health Clinician, Canberra

Frances E. Steinberg, Ph.D., psychologist, received her doctorate in the United States from The Johns Hopkins University in 1975. She was appointed Assistant Professor at the University of New Mexico where she was awarded the Outstanding Teacher of the Year. Frances then worked in a variety of settings in America including special schools for emotionally challenged and learning disabled students, private practice, rape crisis centres, and paediatric clinics. She is currently based in both New Zealand and Australia and delivers training workshops to educators, mental health professionals, counsellors, and social workers internationally. Dr. Steinberg has  been the keynote speaker at conferences for Principals, SPELD, and  Resource Teachers of Learning and Behaviour. Frances was also project manager and course facilitator for the New Zealand National Workforce Development Training for Involving Families in Mental Health. Dr. Steinberg produced the AD/HD video, Getting it Right and is the author of numerous books including Working with Difficult Children and Adolescents, Whispers from the East, When Your Lover Leaves You,  Working with Difficult Clients, Creating Partnerships, Positive Positioning, and Becoming Dragon as well as the novel, The Pocket Messiah. Frances is a member of the New Zealand National Advisory Group on Fetal Alcohol, served as Professional Advisor to the West Auckland Team for Attentional Difficulties, and appeared in the TV documentaries Out of Control Kids and Drinking for Two.